Terms & Conditions

Booking Terms and Conditions
BA London Transport (private hire operator) enters into a contractual obligation as principal with the person making the private hire booking to provide the journey as requested. This contractual obligation must comply with all relevant regulations, including the Private Hire Vehicles (London) Act 1998.

We prioritize flexibility in bookings and are always ready to go the extra mile to serve our customers. However, all bookings are subject to the terms outlined below.

Luggage Policy
Each passenger is permitted to bring one medium-sized suitcase (combined height, width, and length not exceeding 158cm or 62 inches, with a maximum weight of 23kg or 50lbs) and one piece of hand luggage (56cm x 45cm x 25cm / 22 inches x 17.5 inches x 9.85 inches). Any additional or oversized luggage that cannot be accommodated in the private hire vehicle remains the responsibility of the passenger.

Driver Rights & Responsibilities

  • The driver has the right to refuse any passenger who may pose a threat to themselves, the driver, or the vehicle.
  • Passengers are responsible for locating the private hire vehicle at the agreed pick-up point. Failure to do so may result in a minimum charge of £10.00.
  • Any fouling of the vehicle will result in a minimum cleaning charge of £30.00, depending on severity.

Booking & Cancellation Policy

  • We allow changes to bookings without any charge if notified at least 4 hours in advance. Changes within 4 hours of the requested time may incur a fee depending on the loss incurred by the allocated driver or company.
  • If your flight, ferry, or cruise is delayed or rescheduled, notify us immediately to adjust the journey at no additional charge. However, failure to inform us may result in a charge for the missed booking.
  • No additional charge is applied for flight delays. Customers can request extra waiting time (15, 30, 45, 60, or 90 minutes) during booking. A free waiting period of 30 minutes from the requested pick-up time is provided; beyond this, a charge of 40 pence per minute applies.

Liability & Responsibility

  • BA London Transport is not responsible for any financial losses, missed connections, flights, or trains due to delays caused by road traffic conditions, weather, road closures, accidents, or incorrect booking details provided by the customer.
  • We recommend allowing extra time for check-in at airports and stations to avoid inconvenience.

Loyalty Program

  • Customers earn points for completed journeys, and upon reaching 20 points, a free journey is granted. The free journey value must not exceed £50.00, and any excess fare must be paid by the passenger. BA London Transport reserves the right to amend or withdraw the loyalty scheme at any time.

Child Seats

  • Child seats can be requested during booking. While we strive to provide the requested seats, we cannot guarantee availability or suitability. Usage is at the customer’s discretion, and BA London Transport is not responsible for any issues arising from their use.

Subcontracting & Partner Companies

  • While we aim to complete all bookings ourselves, in case of delays or unexpected events, we may allocate journeys to our licensed partner companies within the UK at no extra cost to the customer.
  • We reserve the right to provide a larger vehicle than the one booked based on availability.

Route & Pricing Adjustments

  • Fixed prices are calculated based on the shortest distance. If a passenger requests a longer route (e.g., via motorways), an additional charge of £2.50 per mile will apply.
  • If unexpected circumstances (e.g., strikes, extreme weather, road closures) cause major disruptions, we may request an earlier pick-up time or apply surcharges.

Website Terms of Use
By using balondontransport.com, you agree not to:

  • Send, upload, or distribute offensive, illegal, or harmful content.
  • Hack, corrupt, or seek unauthorized access to any part of our website.
  • Use the website for spam, unauthorized advertising, or any unlawful activities.

Guaranteed Pickups

  • To qualify for a guaranteed pickup, bookings must be made at least 24 hours in advance with a confirmed payment.
  • If we fail to provide a booked vehicle, we will refund the price difference between BA London Transport and another licensed private hire operator within London, provided the customer presents a valid receipt for an equivalent service.
  • This guarantee does not cover cancellations due to weather, traffic disruptions, road accidents, or incorrect booking details.

Lost & Damaged Property

  • BA London Transport is not responsible for lost, damaged, or stolen belongings during transport. We advise passengers to keep valuables with them at all times and take necessary insurance for high-value items.

Final Amendments & Rights

  • BA London Transport reserves the right to modify these terms and conditions at any time without prior notice.
  • Continued use of our services or website constitutes acceptance of these terms.

For inquiries, please visit balondontransport.com or contact our customer service team.

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